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人民群众是最有资格和最客观的网评员

  文/饿食伊
  3月1日,天涯网友“wwwtech”在杂谈板块发帖《发现最敬业的县政府网站》称,陕西省合阳县政府网站民众网上咨询投诉版块回复率100%,相比好多省会城市政府网站的咨询投诉版块一整页一整页的超时问题,该县可真是让人眼前一亮。该网站被誉为最“敬业”县政府网站,引起网民疯狂“围观”,导致网站一度瘫痪。
  该网友描述,这个网站百姓网上咨询投诉板块回复率居然达100%,提问人员用语偏激者有之,工作人员也虚怀若谷,一并做了回复,甚至对无实质内容的“火星文”投诉也做了耐心回复。
  该帖发布40分钟后被细心的值班编辑推荐到天涯聚焦“社会头图”栏目,截至3月6日该帖访问量324557,回复3038,从数据统计来看,回帖量占访问量的0.93%,评价一个话题受众广泛关注度,这个数据远远高于公认的0.8%的比例,很多网友以一种几乎难以置信的口吻跟帖,见多了很多政府网站的领导信箱有问无答成了摆设的现象,显然这些网友对合阳政府网的做法觉得非常意外。编者对跟帖情况做倾向分析,发现对该网站赞扬和支持者,约占80%,提出质疑者,约占10%,单纯顶贴者,约占10%。网友“粗糙德”评论,“非常不错,政府就应该这样,政府本身的目的就是为人民服务,不管大事小事,琐事繁事,都应该为人民解答。”网友“青年游客”质疑说,“难道不是政府需要做好的基本工作吗?……一个正常现象竟然作为了一个亮点,是正常还是不正常呢?”
  之后,包括南方都市报、新快报、重庆商报在内的众多地方媒体及商业化媒体都从不同角度对此事进行了报道:
  ◇潍坊晚报:“最敬业政府网站”被点瘫,这不正常
不正常的事物见多了,也就觉得正常了,以至于现在突然出现一个耐心、细致回复咨询的政府网站,会引起数以万计的群众“围观”。从这种现象里,我们在看到政府网站公信力下降的同时,还看到了公众希望跟政府进行交流的渴望。
  ◇湖州日报:最“敬业”政府网站不过是在尽本分
正常的事变得不正常,这种复杂的问题也可以简单地来认识。物以稀为贵,当敬业不再,当道德滑坡,当爱心缺乏,当服务淡漠,对最“敬业”政府网站的“围观”也就不足为怪。就围观的网民而言,有的可能是投诉无门,不得不走网络途径;有的可能是出于便捷易得的考虑,优先选择网络途径;当然,还有很多网民可能仅是出于新鲜好奇,想一睹“敬业”网站的风采而光临该网站。总之,最“敬业”政府网站之所以如此备受青睐,恰恰反映出当今不少政府网站忽视民意、不守本分的现实。
  ◇辽宁日报:“非常态”受追捧发出的警示
也许高回复率并不能解决一切诉求,但是它展露出了诚恳的姿态。政府的职能就是为人民服务,不管大事小事、琐事繁事,都应该为人民解答。只要满怀诚意,多小的政府网站都能成服务百姓的“明星”。
  ◇茂名晚报:“最敬业县政府网站”折射民意回应制度化
从目前我国网络民意政府回应的实践来看,一些地方政府总是非要等到网络民意已然形成了巨大的舆论压力后才被动做出回应,其后果就是使政府部门失去了介入的最佳时机,而给民众则留下了政府部门不负责任的坏印象,“最敬业县政府网站”一定程度上缓解了民众对政府网站的成见。
  ◇珠江晚报:敬业政府网站何以遭围观
政府有心要做到政务公开、接纳民意,切实保障公民的知情权、参与权、表达权和监督权,没有网络,现实的渠道其实同样也是足够的。而合阳政府网站的敬业引来集体围观,恰恰在一定程度上折射出,一些地方在畅通官民互动工作中,还有待提高。
  ◇华商报:“最敬业县政府网站”的价值是什么
嘉许合阳方面在与公众互动方面的积极作为,并不意味着其就可以以这种方式化解一切矛盾、解决一切诉求。我们之所以要充分肯定它,是觉得这首先是一种诚恳的姿态,它在努力为社会竖起一个标本,指明一个方向:只要“心系群众,情系百姓”,只要满怀诚意地面对群众和群众的问题,老百姓就会给予积极肯定。只要你有诚心,多小的政府部门都可以成为服务百姓的“明星”。

  编者按:对于“最敬业的政府网站”,无论是支持者、质疑者还是围观者,群众的关注正说明他们心中还有希望,群众渴望跟政府进行交流,在众多媒体眼中本该作为一种常态的事情,却受到群众的广泛赞扬,甚至大力追捧,恰恰反映出政府工作中那一部分被忽视的民意,而群众不但善于发现政府工作中存在的问题,同样也乐于肯定政府工作中的优点。从某种意义上说,人民群众是最有资格和最客观的网评员。

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